Concierge Assistant

Mercedes-Benz of Tyler
Tyler, Texas

We need a Representative who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison between clients and other Service personell. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. Put your people skills to work for us and find out more now.

Job Responsibilities

Greet service department customers promptly and courteously—attitude is everything!
Listen to customers and clearly translate their concerns to the appropriate team member
Provide accurate repair/maintenance estimates on Pre-Owned vehicles
Ability to Coordiante pick up and delivery for clients vehicles/loaner vehicles
Oversee current Loaner vehicle fleet to insure availability for future appointments
Adhere to policies on vehicle care and operation
Notify customers when vehicles are ready for pick up
Review and explain repairs and associated costs with customers
Handle minor customer concerns and complaints
Keep Service Manager informed of all problems and potential problems
Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
Assist Warranty Department with basic claim submission.

Benefits

Health
Dental
Vision
401K Plan
Paid Vacations
Life Insurance
Direct Deposit
Parental / Maternity Leave
Employee Vehicle Discounts
Employee Parts & Services Discounts
Rental Car Discounts

About Us

Classic Toyota and Mercedes-Benz of Tyler is interested in finding talented individuals who are looking for a rewarding and challenging career in the automotive industry. We offer an excellent benefit package and a great working environment with many different employment opportunities ranging from sales to service to management. If you want to set yourself apart from the ordinary routine of the average job, possess the unique ability to consistently provide outstanding customer service, and have a dedication to excellence.

Apply today!